Desktop Engineer

As a Senior Desktop Engineer, you will be a key player in our Digital Workplace team, responsible for:

• Troubleshooting and resolving complex technical incidents while handling service requests efficiently.
• Collaborating with other IT departments to ensure seamless cross-functional support.
• Maintaining and managing the fleet of endpoints, including desktops, laptops, and smartphones.
• Providing clear, structured documentation and reports for management.
• Identifying and proposing structural improvements to enhance IT operations.

• Fluency in French, Dutch, and English.
• Minimum 5 years of relevant experience.
• Strong expertise in Windows 10 and 11 operating systems.
• Solid understanding of networking principles, including TCP/IP, DNS, DHCP, and VPNs.
• Familiarity with security best practices, such as endpoint protection, encryption, and vulnerability management.
• Proficiency in device management tools (SCCM, Intune).
• Experience working with Group Policy Objects (GPOs).
• Knowledge of ITIL principles and IT service management best practices.
• Relevant certifications (e.g., MD-102, MS-102) are a plus.
• Proven experience in a 3rd-line desktop engineering role.

• Communication: Excellent verbal and written communication skills to interact with internal stakeholders and team members.
• Critical Thinking: Ability to assess situations and make informed decisions.
• Problem-Solving: Strong analytical skills to address business and technical challenges.
• Attention to Detail: Ensuring accuracy in documentation and reporting.
• Organization: Ability to prioritize and manage multiple tasks effectively.

Interested in this position? Apply now! Contact luc@bimona.be and send your CV.